Privacy Policy
At zevalnexapalio, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data
This Privacy Policy is effective as of January 15, 2025
Who We Are
zevalnexapalio operates from our office at 29B Piper Rd, East Bendigo VIC 3550, Australia. We provide financial education and seasonal budget adjustment services to help Australians make better financial decisions throughout the year.
When you visit our website or use our services, you're trusting us with information that matters to you. This policy explains exactly what we do with that trust.
Information We Collect
We collect information in several ways, and we want you to understand each of them clearly:
Name, email address, phone number, and postal address when you reach out to us or register for our programs
Your progress through our educational modules, quiz results, and areas of interest in seasonal budgeting
Pages you visit, time spent on our site, and which resources you find most helpful
Records of our conversations, including emails, phone calls, and chat messages
How We Use Your Information
Educational Services
We use your information to deliver personalized financial education experiences. This includes tracking your progress through seasonal budgeting modules and suggesting relevant resources based on your learning patterns.
Communication
Your contact details help us respond to your inquiries, send program updates, and share seasonal financial tips that align with your interests. We never send promotional emails without your clear consent.
Service Improvement
We analyze how people use our website and educational materials to identify areas for improvement. This helps us create better resources for future learners.
Information Sharing and Disclosure
We don't sell your personal information to anyone. Period. Here's when we might share your information:
- With service providers who help us operate our website and deliver educational content, under strict confidentiality agreements
- When required by Australian law or to protect the rights and safety of our users
- If our business structure changes through merger or acquisition, though your privacy rights remain protected
- With your explicit consent for specific purposes you've agreed to
Third-Party Educational Partners
Some of our educational content is delivered through partnerships with other Australian financial educators. When you access these materials, their privacy policies may also apply. We'll always tell you when this happens.
Your Privacy Rights
Under Australian Privacy Principles, you have several important rights regarding your personal information:
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days at no charge.
Correct Inaccuracies
Ask us to update or correct any information that's wrong or outdated. We'll make these changes promptly.
Delete Your Data
Request deletion of your personal information, except where we need to keep it for legal reasons.
Restrict Processing
Ask us to limit how we use your information while we address any concerns you might have.
Data Portability
Request your information in a format that allows you to transfer it to another service provider.
Withdraw Consent
Stop us from using your information for purposes you previously agreed to, such as marketing communications.
Data Security
We protect your information using industry-standard security measures. Our website uses SSL encryption, and we store data on secure servers with regular backups.
Security Measures
- 256-bit SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Secure data centers with physical and digital protection
- Regular staff training on privacy and security best practices
Data Retention
We keep your personal information only as long as necessary to provide our services and meet legal requirements:
- Educational progress data: Retained while you're actively using our services, plus 2 years
- Contact information: Kept until you ask us to remove it or 7 years after last contact
- Website usage data: Automatically deleted after 26 months
- Communication records: Retained for 5 years for quality assurance purposes
Cookies and Tracking
We use cookies to improve your experience on our website. These small files help us remember your preferences and understand how you use our resources.
Types of Cookies We Use
- Essential cookies that make our website work properly
- Performance cookies that help us understand which content is most helpful
- Functional cookies that remember your preferences and settings
You can control cookies through your browser settings, though some features of our website may not work properly if cookies are disabled.
International Data Transfers
While we primarily store your information in Australia, some of our service providers operate from other countries. When this happens, we ensure appropriate safeguards are in place to protect your privacy rights.
Any international transfers comply with Australian Privacy Principles and include contractual protections that maintain the same level of privacy protection you'd expect domestically.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in how we handle personal information. When we make changes, we'll notify you via email and post the updated policy on our website.
Continued use of our services after changes indicates your acceptance of the updated policy. If you disagree with any changes, you can contact us to discuss your options, including account closure.
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact us directly first. We're committed to resolving any issues quickly and fairly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They provide free, independent dispute resolution services for privacy-related matters.
Privacy Questions?
We respond to all privacy inquiries within 5 business days and aim to resolve most matters within 30 days.